I took a trip out to CT two weeks ago, flying on Northwest Airlines. It was the first time in years that I had flown on anything other than a budget airline such as ATA, Frontier, or JetBlue. It was a disappointment.
Somehow, I expected that were I to spend the extra money to fly one of the bigger airlines, my experience would be significantly different. Better seats, better food, better customer service. It wasn't so. They don't even feed meals anymore; well, not really. On several of the flights were given the option of spending $7 on some TGIF meal they had on board, but they didn't serve any food outside of that. On one of the flights, we didn't even get a beverage service! The seats were as small as on any other plane. Two of the planes were smaller and older than any of the budget airline planes I've recently flown on.
This last weekend, I took another trip, and this time I flew United.
My faith in the bigger airlines has been restored.
We slept in and I got to the airport late. Not good. Recently, most people I know have been turned away if they get there any less than 45 minutes [rior to departure time. The desk attendants are short and curt in the turning away -- there will be no discussion about the matter.
Anyhow, today, I got to the airport about 25 minutes before departure time. Another lady hoping to make the same flight got there at the same time. The lady behind the desk was really nice. She called to the gate to see if they were still boarding and if we might make it. They weren't sure, but she checked us through anyway. "I don't know if you'll make it," she said as she handed us the tickets and advised us to hurry, "but I'll at least give you the chance to try."
So nice! The chance to try! We got stuck in security for 15 minutes, but the gate was close and they were still finishing up general boarding when we got to the plane.
That plane was okay. Nice stewardesses, reasonably comfortable seating, beverage service. No complaints at all.
We arrived early in Chicago. (Every United flight I flew this weekend arrived at its destination between 5 and 40 minutes ahead of schedule.)
The second plane I flew on this morning was a B777. It was awesome.
There were 16 rows of first class seating. Most of those rows had 7 seats -- two on each side, three in the middle, with two aisles. The extra-special first class rows had 5 seats -- one on each side, three in the middle, with two aisles.
The coach class seating had 9 seats -- two on each side, five in the middle, with two aisles. The seats were large and comfortable; I think they were they most comfortable airline seats I've ever flown in. Reasonable leg room, lots of butt room, adjustable head rests. Three quarters of my way through the flight I switched from my aisle seat into a middle seat (that's another story for another blog entry), and even that seat was more comfortable than any airline seat within memory.
When we first entered the airplane, it was playing mood music. You know the sort -- soothing nature music, often played in large arena-like echo-ey spaces. It was actually sort of nice. It seemed to fit well.
The overhead bins were roomy, and instead of the slamming latch doors, they nicely rolled down. So easy to fit luggage into, and so easy to close. Nobody had to force the things shut, and they opened such that nothing could fall out upon the opening.
Every seat was fitted with a personal TV screen. We were given a choice of four movies or five general channels to watch, and each seat was supplied with decent headphones. None of this "give me 5 dollars for a cruddy pair of headphones" shizzle that I've seen so many other airlines pull.
And they fed us food! Croissant sandwiches! Warm! Granted, the croissant was a little stale, but it was food. And it was included with my fare.
I wish I could ride B777's every time I had to fly.
Monday, October 06, 2003
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