Friday, August 11, 2006

Sprint is dumb.

A few months ago, my contract with them finally ended. After two long years waiting to switch, I was free!

A few days before I decided on a new provider, some Sprint guy called me up. "We'd like to talk over your current plan with you," he said, "to make sure it's the best plan, or maybe find you something better."

"No thanks," I replied.

"Uh...well, we'd like to offer you 10% off every bill! All you have to do is agree to another 2-year contract -"

"Thank you, but no thanks," I said again.

That was that, and he didn't have much else to say.

A few days later, I actually switched.

Later on that week, days after the switch had taken place, another Sprint representative called me to "talk about my plan".

"Um, I've actually switched providers. I am no longer a Sprint customer," I told the poor, clueless woman on the other end. It was news to her. You'd think they'd update some record somewhere when people leave, so that these marketing folk didn't waste their time calling non-customers, but that's apparently not how it works in Sprint-land.

Now, several weeks later, I've got a new issue. I was set up for online billing when I was with Sprint. I got a notice from them the other day letting me know that my bills is available...but, now that they've figured out that I'm no longer a customer, I can't log into the online system to SEE my final bill. And they haven't mailed me anything in the postal mail so far.

I've sent emails back and forth with their customer service, requesting a copy of my final bill, either in print, via the postal service, or online. They don't get it. They've quoted me the final balance, but what I want is the bill. I want to see a breakdown of charges, and want to verify that they ended service on the correct day.

You'd think they'd want to give that to me. So I would pay them. But nothing so far...

No comments: